SHIPPING & RETURNS
Shipping Policy
Welcome to Pokeduotcgimports.ca! Our shipping policy is designed to provide you with a clear understanding of how we handle shipping, packaging, and costs. We aim to ensure that your orders are delivered in a timely and reliable manner.
At Pokeduotcgimports.ca, we use plain and straightforward language to communicate our shipping methods and costs, building trust with our customers and fostering loyalty.
We value transparency and strive to make your shopping experience as seamless as possible. If you have any questions about our shipping policy, feel free to contact us for further assistance.
Return & Exchange Policy
Due to the nature of sealed product in the TCG industry, we do not offer returns. If something arrives damaged or not as described, send us an email and we will be happy to work with you and correct the problem to make things right for you! Customer service and satisfaction is our top priority and extremely important to us!
Cancellation Policy
Cancellations can be requested prior to shipment that are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the nonrefundable payment processing fee. We are charged when the initial transaction is made.
Pre-Order Policy
Please read before placing a pre-order on Poke Duo, all other items and cart will be shipped with the pre-order item. That means if a pre-order item ships in one month, you'll need to wait one month for all other items in the cart. If you want non-pre-order items shipped right away, please add them to a separate cart and check out with a separate order. Orders cannot be partially fulfilled or partially canceled.
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Pre-order and back order purchases will be charged to your card/PayPal immediately upon purchase. Orders can be cancelled before shipment but are subject to a 3% cancellation fee. This fee will be deducted from the refunded amount. This covers the nonrefundable payment processing fee. We are charged when the initial transaction is made.
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